FAQs

Frequently Asked Questions

1. What products does PakLuxeImports offer?

PakLuxeImports offers Pakistani women’s clothing, including embroidered lawn suits, luxury unstitched collections, bridal wear and seasonal designs.

2. Are your suits stitched or unstitched?

Please check the product title and description before ordering. Products labelled “Unstitched” are supplied as fabric pieces and require stitching.

3. What is included with an unstitched three-piece suit?

A three-piece suit normally includes fabric for the shirt, trousers and dupatta. Please review the individual product description because fabric type, embroidery and included pieces may vary.

4. Are the product colours exactly the same as shown?

We make every effort to display colours accurately. However, slight colour differences may occur because of lighting, photography and individual screen settings.

5. How can I place an order?

Choose your preferred product, select the required options, add it to your cart and proceed to checkout. Enter your correct contact and delivery details to complete your order.

6. Which payment methods do you accept?

Available payment methods are displayed during checkout. Please select the payment option most convenient for you.

7. Do you offer Cash on Delivery?

If Cash on Delivery is available for your location, it will appear as an option during checkout. You may also contact our support team for confirmation before ordering.

8. Do you offer free shipping?

Yes, PakLuxeImports currently offers free shipping. Any location-based restrictions or additional charges will be communicated before order confirmation.

9. How long does delivery take?

Delivery time depends on your location, product availability and the courier service. Our team will provide tracking information once your order has been dispatched.

10. How can I track my order?

Once your parcel is shipped, tracking details will be shared through your provided phone number, email address or WhatsApp.

11. Can I change or cancel my order?

Please contact us immediately if you need to change or cancel an order. Once an order has been processed or dispatched, cancellation or modification may no longer be possible.

12. Can I return or exchange an item?

Eligible products may be returned or exchanged according to our Refund and Returns Policy. The item should be unused, unwashed, unstitched and returned with its original packaging.

13. What should I do if I receive a damaged or incorrect item?

Contact our support team as soon as possible and provide your order number along with clear photographs or an unboxing video. After verification, our team will guide you through the replacement or return process.

14. Are sale items returnable?

Return or exchange eligibility for discounted products may differ from regular-priced products. Please review the sale terms or contact us before placing your order.

15. Can an out-of-stock design become available again?

Selected designs may be restocked depending on availability. Follow PakLuxeImports or contact our team to ask about a particular product.

16. How can I contact PakLuxeImports?

For product information, order assistance or return enquiries, contact us at:

Phone: +92 323 5545434
Email: pakistanluxuryimports@gmail.com
Location: Lala Musa, District Gujrat, Pakistan