Refund & Returns
At PakLuxe Imports, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully before submitting a request.
Return Window
You may request a return or exchange within 7 days of receiving your order.
Return Eligibility
To qualify for a return or exchange, your item must meet all of the following conditions:
- The product must be unused and in its original condition.
- All original packaging, labels, manuals, and accessories must be included.
- The product must not be damaged due to misuse, improper handling, or normal wear and tear.
- Proof of purchase (Order ID or receipt) must be provided.
- The return request must be submitted within the eligible return period.
Please Note: Products that do not meet these conditions may not be eligible for a refund or exchange.
How to Request a Return
1. Contact Our Support Team
Email us or contact us via WhatsApp with your Order ID, the reason for your return, and clear photos (if the product is damaged or incorrect).
2. Request Review
Our team will review your request and respond within 1–2 business days with the next steps.
3. Return the Product
If your return is approved, securely pack the item in its original packaging and send it to the address provided by our support team.
Unless the item is defective, damaged, or incorrectly shipped, return shipping charges are the customer’s responsibility.
4. Refund or Exchange
After we receive and inspect the returned product, your refund or exchange will be processed within 5–7 business days.
Approved refunds will be issued through the original payment method, bank transfer, or store credit, depending on the payment method used.
Exchanges
We are happy to exchange products for another item of equal value, subject to stock availability.
If the replacement product costs more, you’ll only need to pay the price difference. If it costs less, the remaining amount will be issued as store credit.
Non-Returnable Items
The following products are not eligible for return or refund unless they arrive damaged or defective:
- Products damaged due to misuse or improper handling.
- Products without original packaging or missing accessories.
- Clearance, sale, or promotional items marked as Final Sale.
- Gift cards or store credit.
- Products returned after the eligible return period.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide clear photos of the issue.
After verification, we will arrange a replacement or issue a full refund at no additional cost to you.
Need Assistance?
If you have any questions regarding returns, refunds, or exchanges, our customer support team is always here to help. We are committed to making your shopping experience with PakLuxe Imports simple, secure, and worry-free.
