Last updated: April 2026

This Privacy Policy explains how PakLuxeImports collects, uses, and protects the personal information you provide when using our website and placing orders. By using our website, you agree to the terms of this policy.

What Information We Collect

Personal Information

  • Full name and contact details (email address, phone number)
  • Delivery address and billing information
  • Order history and transaction records
  • Messages or queries sent to our support team

Automatically Collected Information

  • IP address and browser type
  • Pages visited and time spent on our website
  • Device information (desktop, mobile, tablet)
  • Referral source (how you found our website)

How We Use Your Information

  • Processing and fulfilling your orders
  • Sending order confirmation and shipping updates
  • Responding to your enquiries and support requests
  • Sending promotional emails (only if you opt in)
  • Improving our website and product offerings
  • Complying with legal obligations where required

We will never sell your personal data to third parties for marketing purposes.

Data Protection

We take the security of your personal information seriously. Our website uses SSL encryption to protect data transmitted between your browser and our servers. Access to customer data is restricted to authorised personnel only.

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. You may request deletion of your data at any time by contacting us.

Cookies & Tracking

Our website uses cookies — small text files stored on your device — to improve your browsing experience. Cookies help us remember your preferences, keep items in your shopping cart, and understand how visitors use our site.

You can choose to disable cookies in your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.

We use the following types of cookies:

  • Essential cookies — Required for the website to function (e.g., cart, login)
  • Analytics cookies — Help us understand traffic and improve the site
  • Marketing cookies — Used to show relevant ads (only with your consent)

Third-Party Sharing

We work with a small number of trusted service providers who assist us in operating our business. These include payment processors, courier companies, and website analytics tools. We share your data with these parties only to the extent necessary to fulfil your order or operate our services.

We do not share your personal information with any third party for their own marketing purposes.

Your Rights

You have the right to access, update, or request deletion of your personal data at any time. To exercise any of these rights, please email us at privacy@pakluxeimports.com. We will respond within 5 business days.